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Hilton Suites Jabal Omar Makkah, Mecca
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Key details
About the Hotel
Jabal Omar Ibrahim Al Khalil,
Mecca,
Saudi Arabia,
21955,
Makkah
Hilton Suites Jabal Omar Makkah is located in the center of Makkah, just minutes from the Grand Mosque. This contemporary hotel features rooms with views of the Kaaba and easy access to the new King Abdullah wing of the Haram. It includes amenities such as a private mosque and connections to shopping and dining at Jabal Omar Mall. The hotel’s location offers significant cultural and religious importance for travelers visiting this holy city.
Location
Strategically located, Hilton Suites Jabal Omar Makkah is adjacent to the Grand Mosque and connected to the Jabal Omar Mall, offering various international shopping and dining options. The hotel has private access points from Ummul Qura street, enhancing guest convenience for transport. The proximity to major religious sites makes it ideal for Umrah and Hajj pilgrims.
Rooms
The hotel offers 484 air-conditioned guest rooms featuring premium bedding, a spacious work area, and an in-room mini-refrigerator. Each room is equipped with WiFi, an HDTV, and a laptop-compatible safe for guest convenience. Suites provide additional features, such as kitchenettes and private views of the Holy Haram. Special amenities for children under five include complimentary breakfast.
Eat & Drink
The dining experience includes three cafes serving light bites and beverages throughout the day. Alqandeel Restaurant provides a range of buffet and a la carte options, with live cooking stations for added fresh selections. Alorchid Restaurant features pan-Asian cuisine, while cafes allow guests to enjoy snacks and specialties in a casual atmosphere.
Leisure & Business
The hotel includes a 24-hour business center and flexible meeting spaces to accommodate various group gatherings. Guests can benefit from dedicated staff assistance for event planning, ensuring a smooth experience. For leisure, the hotel is equipped with family-friendly amenities and provides late check-out where available.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
SAR 250 per day
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
24-hour security
General
Non-smoking rooms
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Services
Valet parking
Room service
Housekeeping
Laundry
Dry cleaning
Shops/Commercial services
Dining
In-room breakfast
Restaurant
Snack bar
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Children's buffet
Room features
Air conditioning
Heating
Soundproofed rooms
Sitting area
Tea and coffee facilities
Ironing facilities
Bathroom
Separate tub and shower
Free toiletries
Bathroom telephone
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Curtains
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Location
Jabal Omar Ibrahim Al Khalil,
Mecca,
Saudi Arabia,
21955,
Makkah
Map view
street view
Jabal Omar Ibrahim Al Khalil,
Mecca,
Saudi Arabia,
21955,
Makkah
City landmarks
Mosque
Masjid al-Haram
4.4
km
Masjid al Haram
Kaaba
4.6
km
First Ring Rd
Abraj Al Bait Mall
3.5
km
4256 King Abdul Aziz Rd
Zamzam Well
4.6
km
4280 باب العمرة Harat Al Bab and Ash Shamiyyah، Mecca 24231 7499
Safa and Marwa
4.3
km
Ajyad Street
UmrahLimo
1.0
km
Makkah
Grand Mosque
4.3
km
Masjid Al Haram Ajyad Gate
3.4
km
Al Masjid Al Haram Rd
Al Salam Gate
4.5
km
Masjid Al Haram Al Marwa Gate
4.4
km
Umrah
4.6
km
Masjid Al Haram King Abdul Aziz Gate
4.7
km
Masjid Al Haram King Abdullah Expension Gate
4.8
km
أجياد، 7169,،، Mecca 24231 5155
Safa Hill
4.4
km
Nearby
MeccaSaudi Arabia
Black Stone
500 m
MeccaSaudi Arabia
The Abraj Al-Bait Towers
480 m
Clock Tower Museum
540 m
Al Hil
Masjid Taneem
460 m
Bab Al Umrah
360 m
Souk Al Khalil
30 m
Mosque
Abraj Al-Bait Mosque
80 m
As Sahaba Museum
90 m
Mosque
Hajir Ismail
490 m
Mosque
King Fahad Gate
250 m
Gate Al Malak Fahd
260 m
Masjid Abu Baker As-Siddiq
310 m
Bab Al Umra
360 m
Ibrahim Al Khalil Road
Raffles Spa
400 m
Bab al-Hudaybiyah
400 m
Mall
Abraj Al Bait Shopping Center
440 m
Restaurants
KFC
1.8
km
Ibrahim Al Khalil Road Jabal Omar
Starbucks
10 m
Ibrahim Alkhaleel Street Hyatt Regency Hotel
The Oasis
1.8
km
Ibrahim Al Khalil Street Jabal Omar
Al Rehab Restaurant
1.9
km
Ibrahim Al Khalil Dar Al Tawhid intercontinental Makkah
Five Guys
1.8
km
Conrad Hotel Ibrahim Al Khalil Road
Al-Qasr Restaurant
1.8
km
Ibrahim Al Khalil Road
Zamzam Lobby Lounge
1.6
km
Makkah
Spice Market
4.8
km
Umm Al Qura Makkah Marriott Hotel Jabal Omar
paradise restaurant
3.2
km
Ajyad
Reviews and Ratings
Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Great value
Friendly staff
Inconsistent dining
Water provided only on request
8.2/10
Great
Rooms
7.5
Location
9.0
Service
8.7
Dining
8.2
Guest reviews
8.2/10
based on 25 reviews
8.8
8.8/10 based on 7030 reviews
Richard
United Kingdom,
March
2024
8.2/10
My stay at the hotel was quite comfortable overall. The room wasn't quite up to the mark of a 5-star, as I had to ask the concierge for water, only to be told that I should request it from the housekeeping staff the next day during room cleaning. On the bright side, the room was extremely comfortable, with the bonus of having 3 bathrooms, and 2 of them facing the direction of the Qibla.
Rooms
7.0
The room had some drawbacks with the water request policy, but it was extremely comfortable overall.
Service
8.0
The service was excellent with quick check-in and friendly bell boys ready to assist. However, some staff members seemed less trained in guest hospitality.
Location
9.0
The hotel's location was excellent, just a stone's throw away from Haram and close to the Bin Dawood Shopping Centre. Perfect for Umra, business, or family stays.
Dining
9.0
The dining experience was a key highlight of the hotel, with a wide variety of food options catering to diverse tastes. The breakfast bar at the Mezzanine floor stood out for its great service.
Facilities
8.0
The hotel provided excellent facilities overall, offering convenience and quality service.
David
United Kingdom,
March
2024
8.2/10
The hotel's location is fantastic, right opposite AL HARAM, with a super friendly staff and welcoming atmosphere. The rooms are modern and well-equipped, but some families might find them small without extra beds for children. The dining experience is overall good, but there were some issues with the Sahur meal. The service is exceptional, with a highly trained and cooperative staff. The price offers value for money, but some may miss additional sweets at breakfast.
Rooms
8.0
The rooms with a partial view of AL HARAM were modern and well-equipped, but some families might find them small without extra beds for children.
Service
9.0
The service provided by the staff was exceptional, with a highly trained and cooperative team.
Location
9.0
The hotel's location is great, right opposite AL HARAM, with a super friendly staff and a welcoming atmosphere.
Dining
7.0
The dining experience was good overall, but there were some issues with the Sahur meal.
Facilities
8.0
The hotel offers a range of facilities to ensure a comfortable stay.
Patrick
United Kingdom,
March
2024
8.4/10
I had a pleasant stay at the hotel. The rooms were clean, spacious, and well presented, although you need to ask the housekeeping for water as it is provided only upon request. Unfortunately, there is no Makkah view.
Rooms
8.0
The rooms were clean, spacious, and well presented. Make sure to request water from housekeeping as it's provided only upon request.
Service
9.0
The service was exceptional. From the managers to the laborers, everyone was very nice and humble, especially Mahmoud Al Qadi. The staff were friendly and the breakfast was excellent and delicious.
Location
8.0
The location was perfect with easy access to the holy mosque, although it can be challenging when the police close the entrance to the Haram compound.
Dining
9.0
The dining experience was superb with very friendly and accommodating staff. The food was delicious and the views of Haram from the room were great.
Facilities
8.0
The facilities were well-maintained and convenient.
C.
United States,
February
2024
8.2/10
My stay at the hotel was a mixture of positives and negatives. The location was excellent, just across the street from the Haram, making it very convenient. The service was top-notch, with particularly excellent supervisors. However, the rooms were a bit cramped with too much furniture, and the staff's response to requests was not very accommodating. The dining experience was superb with a variety of choices, and the facilities were well-maintained.
Rooms
5.0
The rooms were overly furnished and a bit cramped. Despite the partial Kaaba view, the lack of a prayer mat was inconvenient. The staff's attitude towards adjusting the furniture was disappointing.
Service
9.0
The service at the hotel was outstanding, especially thanks to the supervisors. The restaurant staff were polite and accommodating, making the experience enjoyable.
Location
10.0
The hotel's location was exceptional, right in front of Abdullah Gate and just minutes away from the Haram. The efforts of Mr Mansoor Khalid in upgrading our room were much appreciated.
Dining
9.0
The dining experience was great, offering a wide range of choices. Special thanks to Amman Allah and Ahmed Ali for ensuring we had everything we needed for a pleasant breakfast.
Facilities
8.0
The facilities were well-maintained and added to the overall positive experience of the stay.
Jordan
United Kingdom,
February
2024
8.2/10
The hotel offers spacious and very clean rooms, equipped with a nice kitchen and large windows with beautiful curtains. However, the service for water provision could be improved by the housekeeping team. The hotel is conveniently located near the Holy Haram and within easy reach of the city's main attractions.
Rooms
8.0
The rooms were big, very clean, and had a very nice kitchen with a large fridge, stove, tables, chairs, and big windows with beautiful curtains.
Service
7.0
The staff were quick and efficient in getting us checked in, as expected from a 5-star hotel.
Location
9.0
The location was very convenient, with easy access to the Holy Haram and just a small road away from Dar Al Tawheed intercontinental.
Dining
9.0
The dining experience was excellent with a variety of delicious on-demand food options like 'Masalah Chai' and 'Chapati. '
Facilities
8.0
The hotel provides a range of facilities and services for a comfortable stay.
David
United Kingdom,
December
2023
8.4/10
My stay at this hotel was truly amazing. The rooms had breathtaking views of the Haram, were spacious, and furnished beautifully for utmost comfort. The hotel's connection to the Haram sound system enhanced the experience. The service was excellent, the staff was friendly and provided top-notch service. The location was incredibly convenient, being very close to the Haram of Makkah. The dining experience was delicious, although it had some inconsistencies. The facilities were well-maintained and added to the overall comfort of the stay.
Rooms
9.0
The rooms with stunning views of the Haram were spacious and beautifully furnished.
Service
9.0
I received excellent service from the very friendly and helpful staff.
Location
9.0
The location was very convenient, in close proximity to the Haram of Makkah.
Dining
7.0
The dining experience was delicious and worth it, though there were some below-average moments during EID days.
Facilities
8.0
The facilities were well-maintained and added to the overall comfort of the stay.
Tom
United Kingdom,
December
2023
8.4/10
The hotel offers a very spacious and clean room, with a very partial view of Haram. The check-in time is at 4:00 pm. The service level is excellent and the staff are very friendly and cooperative. The location is perfect for Umra, business, or family trips, very close to the Haram and inside a nice shopping mall. The dining experience is good, with a 5-star quality and superb service. Some aspects to consider are additional charges on buffet value and limited meals options.
Rooms
9.0
The room is very spacious and comfortable with a very partial view of Haram. It is spacious and very clean.
Service
8.0
The service never stopped impressing me with the excellence in service level. The staff, from the receptionist to the housekeeper, were very friendly and helpful.
Location
9.0
The hotel is very close to the Haram, just opposite Dar Al Tawhid Intercontinental Hotel. It is within 5 minutes to the Holy Mosque and located inside a nice shopping mall.
Dining
8.0
The dining experience is very good, overlooking the Haram, with a 5-star quality and superb service.
Facilities
8.0
The hotel facilities provide all necessary services including room service, dry cleaning, housekeeping, shops, commercial services, laundry, and valet parking.
Russell
United Kingdom,
November
2023
7.4/10
The hotel is conveniently located near Masjid with a fantastic extended breakfast but lacking variety in dining options. The rooms offer a partially Kabaa view but are outdated and in need of better cleanliness.
Rooms
5.0
The rooms have a partially Kabaa view and are spacious, but they were not cleaned well and felt outdated.
Service
9.0
The staff at the membership desk and throughout the hotel were extremely cooperative and went above and beyond to fulfill requests.
Location
8.0
The location is ideal, very close to AlHaram, with easy access and helpful staff, yet can get crowded compared to other areas.
Dining
7.0
The breakfast, though good every morning, lacked variety and didn't offer Suhr meals.
Facilities
8.0
The hotel has 6 large elevators catering to all visitors and offers a beautiful, clean environment with an extensive breakfast option.
Walter
United Kingdom,
October
2023
8.8/10
My stay at the hotel was delightful, with clean and cozy rooms and super efficient service. The location is excellent, close to malls and with partial views of Haram. The dining experience was top-notch with a variety of delicious options. The facilities were also great, making my stay comfortable and enjoyable. However, the room was a bit small and the Wi-Fi had an additional cost.
Rooms
8.0
My room was clean and nice with a comfortable bed, although a bit small.
Service
9.0
The service was very helpful, supportive, and cheerful.
Location
9.0
The location is excellent, close to malls, and with partial views of Haram.
Dining
9.0
The dining experience was excellent with delicious varieties.
Facilities
9.0
The facilities were great and added to the overall comfort of my stay.
Jon
United States,
October
2023
9.0/10
I had a pleasant stay overall. The room I initially received had a partial Haram view, which was promptly changed to my liking. Although the room was slightly smaller than expected, it was clean and equipped with all the necessary amenities, including a pantry with a fridge and cooker, 2 bathrooms with a shower, a living area, and a cozy dining table.
Rooms
8.0
The room, albeit a bit smaller than anticipated, was clean and had all the required amenities. The immediate change to a better view was much appreciated.
Service
9.0
The service was top-notch, especially at the restaurant. I was warmly welcomed and assisted by Mustafa, Saber, and Ahmed Ali. The staff was cooperative and accommodating, even upgrading our room for a nominal fee when I made a booking mistake. I felt very comfortable throughout my stay.
Location
10.0
The hotel's location was excellent, just across the road from the Holy Mosque. It was incredibly convenient for my pilgrimage activities and close to a shopping mall for added convenience.
Dining
9.0
The dining experience was fantastic with a great variety of delicious food. I particularly enjoyed the 'Masalah Chai' and 'Chapati'. The food quality and selection were exceptional, catering to various preferences.
Facilities
9.0
The hotel offered a range of excellent facilities that enhanced my overall stay. Everything was well-maintained, from room service to laundry services, ensuring a comfortable and hassle-free experience.
Trevor
United Kingdom,
October
2023
7.6/10
The hotel's location near the holy mosque in Makkah is convenient but the rooms did not match the website photos and seemed rushed. Despite being upgraded to a suite, there were discrepancies. The service was excellent, especially the manager who made us feel welcomed after visiting the Holy Mosque. The dining was of high quality and reasonably priced. The hotel's location, right by the Haram, was a major highlight. However, the facilities were not as expected.
Rooms
6.0
The rooms didn't match the website photos, and the upgrade to a suite had flaws.
Service
9.0
The manager was exceptionally helpful, and the attention to detail in service was noticeable, making our stay enjoyable.
Location
9.0
The hotel's proximity to the Haram and the panoramic views from some rooms add great value to the stay.
Dining
9.0
The dining experience was superb, with a great selection and reasonable pricing, especially for breakfast.
Facilities
5.0
Facilities were lacking, and the overall quality didn't meet expectations.
Isabel
United Kingdom,
September
2023
8.8/10
My stay at the hotel was truly wonderful. The rooms were super clean and comfortable, with a cozy design that made me feel at home. The service was top-notch, with staff being incredibly friendly and always ready to ensure my satisfaction. The location was ideal, just steps away from Haram, offering a spectacular view of the Kabbah. The dining experience was delightful, although it had some ups and downs. Overall, a great value for money.
Rooms
9.0
The rooms were super clean and comfortable, designed in a cozy manner.
Service
9.0
The staff went above and beyond to make my stay enjoyable.
Location
9.0
The hotel's location was ideal, very close to Haram, with a spectacular view of the Kabbah.
Dining
8.0
The dining experience was generally amazing, but there were occasional shortcomings.
Facilities
9.0
The facilities were brilliant in all areas.
Great value
Inconsistent dining
Jeff
United Kingdom,
September
2023
8.0/10
Staying at Hilton Suites, with a partial view of the Haram, was a pleasant experience overall. The rooms were recovering from an operation but spacious and clean. The service was top-notch, with staff who were helpful and informative. The location was very convenient, being very near to the holy Haram. However, the dining experience lacked variety, offering limited options. The hotel offers good value for money considering the proximity to the Haram.
Rooms
8.0
The rooms were spacious and clean.
Service
9.0
The staff was pleasant, helpful, and informative.
Location
9.0
The hotel's location close to the Haram was very convenient.
Dining
7.0
The dining options were somewhat limited.
Facilities
7.0
The facilities were satisfactory.
Helpful staff
Limited dining options
Joyce
United Kingdom,
August
2023
9.0/10
The hotel rooms were really nice, spacious, and clean, which was an unexpected bonus. However, they were not cleaned the next day. The service was also nice with extremely polite and helpful staff, especially the Egyptian manager. The location is simply amazing, being very close to Haram and offering superb international standard breakfast. The dining at the hotel is exactly what you would expect from Hilton, with a wide variety of delicious food. The facilities were great, with everything we needed during our stay.
Rooms
8.0
The rooms were really nice, spacious, and clean, which was an unexpected bonus. However, they were not cleaned the next day.
Service
9.0
The staff were extremely polite and helpful, especially the Egyptian manager.
Location
10.0
The location is simply amazing, being very close to Haram and offering superb international standard breakfast.
Dining
9.0
The dining was one of the key points of the hotel, with wide varieties of food and great service from the hotel staff at the breakfast bar on the Mezzanine floor.
Facilities
9.0
The facilities were great and met all our needs during the stay.
Kyle
United States,
August
2023
7.6/10
My stay at the hotel was a bit mixed. While the location was excellent for those on Umrah, the rooms had some issues with water leakage in the bathroom. The staff, especially Mohamed Al Thakafi, were very helpful and friendly. The dining options were good but leaned more towards Arabian cuisine. Overall, a convenient choice for those visiting the Haram.
Rooms
6.0
The room I stayed in had some water leakage issues in the bathroom, which was a bit inconvenient. However, the proximity to the Haram and Umrah gates was very convenient for easy access.
Service
9.0
The staff at the hotel, especially Mohamed Al Thakafi, were excellent. They were courteous, helpful, and always had a smile on their faces, which made my stay more enjoyable.
Location
8.0
The location of the hotel is fantastic for Umrah visitors, with quick access to the Haram and Umrah gates. Additionally, the partial Haram view from certain rooms was a nice touch.
Dining
7.0
The dining experience offered a good variety of Arabian foods, but I would have liked to see more Continental options. Nevertheless, the food was tasty and satisfying.
Facilities
8.0
The hotel had a food court facility, and the room cleaning was prompt and well-maintained. The new construction of the hotel was evident in its modern amenities.
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